Visiting Angels - Birmingham, AL in Trussville, AL

Pros

• Tosha and her team are kind and courteous.
• They are always there to help and meet needs, making days easier with wonderful caregivers.
• The office staff to caregivers, including Tosha, are supportive and make clients feel very loved.
• Russell Renfroe is a man of his word who genuinely cares about clients.
• Russell and his team are true angels with an outstanding team taking care of loved ones.
• Visiting Angels is the best provider in the Birmingham area.
• Visiting Angels has been a lifesaver, providing great caregivers for loved ones.
• Visiting Angels is a great and trustworthy company for home hospice or bedside caregiver needs.
• The staff are very capable and courteous, doing fantastic work.

Cons

• The place is the trenches.
• There was only one friendly person in the office.
• The level of care providers is laughable at best.
• The staff were a bunch of smart mouths with funky attitudes.
• They would not let the caregivers care for their dog.
• They vowed never to return.

Review

Visiting Angels in Trussville is best suited for families seeking dependable, compassionate in-home care for an aging loved one who benefits from daily living support, companionship, and a respectful, caregiver-centered approach. The program shines when real people deliver real help: trained caregivers who can assist with activities of daily living, monitor well?being, and provide a steady routine, all under the watchful eye of leadership that personally connects with families. It is especially well matched to families facing memory?related care needs, where patience, gentle handling, and consistent presence matter most, and where schedules need to adapt to changing circumstances without sacrificing quality.

Some families should consider alternatives if the primary need is a flawlessly polished front-desk experience or a highly standardized corporate process. There are mixed reports about office communications and phone interactions, with a few reviewers describing rude or unfriendly experiences. For those who require a more rigid, consistently uniform administrative interface or who want 24/7 skilled nursing supervision, other agencies or facility-based options may feel more predictable. Additionally, if a move into a facility setting or a program with intensively medical oversight is the goal, this in-home agency may not meet those expectations.

The strongest defense for choosing Visiting Angels rests in the care delivery: highly capable, genuinely caring caregivers who often become a lifeline for families, and leadership that steps in when issues arise. Reviewers repeatedly commend the caregivers as loving, patient, and professional, and the owners - especially Russell and Tosha - are praised for staying connected, solving problems, and showing sincere dedication to a smooth experience. The ability to accommodate schedule changes, respond to requests, and maintain a cheerful, practical attitude under pressure translates into real value for families juggling work, medical appointments, and daily routines.

That positive caregiving core, however, is tempered by the occasional sting of office friction reported by a minority of clients. Yet those experiences rarely negate the positive impressions formed around the actual caregiving, which many families describe as transformative for their loved ones and themselves. When office hiccups occur, direct access to the owner and a clear line of communication tend to fix things quickly, and the strong endorsements about honesty, reliability, and integrity from multiple families provide a counterweight to occasional miscommunications. In short, the caregiver experience tends to eclipse the administrative bumps for those who place a premium on hands-on care and personal accountability.

For families evaluating options, a practical decision framework helps: confirm that the care plan emphasizes what matters most - personal care, companionship, and dementia?friendly routines - and verify caregiver matching with your loved one's personality and needs. Request transparency on who will be in the home, the expected schedule, and how changes are communicated. Seek references and, if possible, arrange a short trial period to observe a caregiver in action and to meet the supervisors who will oversee the arrangement. Finally, have a candid talk about cost, what is included (light housekeeping, errands, respite, etc.), and how billing and adjustments are handled as needs evolve.

Bottom line: Visiting Angels Trussville is a robust choice for families who prize authentic, compassionate in-home care delivered by caregivers who are consistently described as angels, with leadership that remains engaged and responsive. It is less ideal for those who require flawless administrative interactions in every touchpoint or who demand a highly standardized corporate experience. When the priority is trusted, person?centered care delivered with warmth and practical competence, this option earns strong consideration. Engage directly with Russell and Tosha, map out a clear care plan, and verify references to ensure alignment on expectations, then let the caregiver team demonstrate the steady, hands-on support that has earned broad praise.

Trussville, Alabama offers a peaceful and convenient option for senior living, with a variety of amenities within close proximity. The community boasts several parks and green spaces where residents can enjoy nature and outdoor activities. There are also multiple healthcare options nearby, including physicians' offices and pharmacies for easy access to medical care. A range of dining options are available in the area, from fast food chains to sit-down restaurants like Olive Garden. For entertainment, seniors can catch a movie at Regal Trussville or grab a coffee at Starbucks. Additionally, there are several places of worship for spiritual support and connection with the community. Transportation is easily accessible with the Birmingham-Shuttlesworth International Airport just a short drive away, providing convenience for those who wish to travel. Overall, Trussville offers a well-rounded and inviting environment for seniors looking to settle down in a welcoming community.

Parks

• Trussville Park (1.5 miles)
• Nemo Dog Park (6.5 miles)
• Pinson Bicentennial Park (6.5 miles)
• East Lake (9 miles)
• Beacon Park (10.1 miles)
• Springville Park (11 miles)
• St Clair Memorial Park (11.9 miles)

Physicians

• Jordan Michele Michele Jordan Md Trussville (1.9 miles)
• MyEyeDr (2 miles)
• MedHelp (2.6 miles)
• Grayson Valley Family Practice (3.1 miles)
• Pediatric East (3.2 miles)
• EyeCare Associates (3.6 miles)
• St Vincents East Family Medicine Center - Hyewon Lim MD (4.2 miles)

Restaurants

• Sonic Drive-In (2.3 miles)
• Burger King (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Zaxby's (2.6 miles)
• Jack's (2.9 miles)
• Gyro's Cafe (3 miles)
• Olive Garden (3.9 miles)

Pharmacies

• Walgreens (2.4 miles)
• Walmart Pharmacy (2.5 miles)
• Winn-Dixie (2.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (5.8 miles)
• Winn-Dixie (6.6 miles)
• Walgreens (6.6 miles)

Theaters

• Regal Trussville (2.6 miles)

Cafes

• Panera Bread (3.3 miles)
• Green Acres Cafe Centerpoint (5.7 miles)
• Starbucks (11.2 miles)

Hospitals

• Ascension St Vincent's East Endocrinology (5.8 miles)
• Saint Vincents East Saint Vincents Health System (5.8 miles)

Places of Worship

• The Worship Center Christian Church Huffman-Derby Campus (6 miles)
• Community Presbyterian Church (6.1 miles)
• Hilldale Baptist Church (6.7 miles)
• South Roebuck Baptist Church (7.8 miles)
• Church of the Highlands (9.6 miles)
• East Lake United Methodist Church (9.9 miles)
• Church At Bradford Road (11.2 miles)

Transportation

• Runway (11 miles)
• Birmingham-Shuttlesworth International Airport (BHM) (11.1 miles)
• Concourse C (11.3 miles)