Loving Touch Assisted Care in Montgomery, AL

Pros

• Capital Hill provides exceptional care; the staff are compassionate and go the extra mile to ensure top-quality care.
• The staff and caregivers make a difference, treating residents like family.
• The facility is beautiful and well-kept, with residents enjoying time outside.
• The nurses, CNAs, and the PT/OT teams are wonderful, attentive, and highly capable.
• The food is delicious and there are good meal options to choose from.
• The PT and OT teams provide excellent, personalized care that supports recovery.
• The administration is hands-on and approachable, with leadership that communicates well.
• The smaller size of Capital Hill allows for personalized attention and extra care.
• The staff go above and beyond to accommodate language and cultural differences, making residents feel understood.

Cons

• The facility is described as awful and among the worst in Montgomery.
• The staff are inattentive and slow to respond, with call bells going unanswered.
• There are reports of bed bugs and roaches infesting the facility.
• The care is minimal or neglectful, with delays and little assistance after surgeries or when needed.
• The meals are poor or inedible, and dietary options are not healthy.
• Sanitation is poor, with filthy restrooms and dirty rooms.
• There are claims of theft and a lack of accountability from staff and administration.
• Some reviewers describe staff as uncaring or abusive toward residents.
• Management is said to be unresponsive and communication about care is lacking.
• Several reviews warn others not to send loved ones there and call for investigations.

Review

Loving Touch Assisted Care in Montgomery is best suited for families seeking a smaller, more intimate rehab-focused environment where frontline staff can develop real, day-to-day familiarity with a loved one. The reviews show that when the emphasis is on hands-on care and individualized attention, residents often respond well: therapists who push for progress, nurses and CNAs who form genuine bonds, and a pleasant, home-like setting with outdoor time and a welcoming atmosphere. This community can be a solid fit for those prioritizing strong rehabilitation services and personal, approachable staff who are accessible to families during visits. It is less ideal for families seeking a flawless nursing routine or a pristine, risk-free long-term home without ongoing quality concerns.

Those considering alternatives should weigh the recurrent concerns tied to consistency and safety. A substantive portion of reviewers question whether basic nursing needs are reliably met, pointing to slow response times to call bells, delays in medication administration, and a perception that some days are treated with minimal effort rather than proactive care. Several families report persistent housekeeping and cleanliness issues, broken equipment, and even unsafe conditions like infestations or pests in rare but vivid terms. For a loved one with high fall risk, complex wound care, or a need for highly consistent monitoring, these reports suggest a compelling case to compare other facilities with stronger track records on daily responsiveness and safety.

The strongest pros, compassionate staff, responsive therapy teams, and a generally clean, visitor-friendly environment, are meaningful when offset against the main cons. In rehabilitation-focused stays, PT and OT teams are repeatedly praised for expertise, personalization, and encouragement, and when management is described as engaged and accessible, that approach can translate into calmer family conversations and clearer care plans. In the best cases, residents thrive under careful supervision, with therapy driving mobility gains, mood improvements, and a sense of progress. However, these upside experiences tend to be unevenly distributed and hinge on who is on duty, which underscores the need for prospective families to verify current staffing patterns and leadership involvement before committing.

The case for staying is strongest for families prioritizing rehab outcomes and interpersonal warmth over a spotless record. Several reviews highlight that the facility’s smaller size allows staff to know residents well, talk with families, and celebrate small wins in recovery. Positive anecdotes also note effective communication from management, and even language accommodations for Spanish-speaking families, which can significantly ease transitions for certain residents. When these elements align, strong therapists, attentive nursing staff during peak hours, and a cohesive leadership presence, the facility can deliver meaningful improvements in function and quality of life that families value.

On the flip side, the red flags are not trivial. Repeated accounts describe long call-light response times, inconsistent symptom management, and dissatisfaction with basic daily routine care. Multiple families recount experiences suggesting neglect or insufficient attention, including delayed baths, missed medication administration, or rooms that feel understaffed at critical moments. Reports of infestations, sanitation concerns, and even theft paint a troubling picture of the environment at times, while some reviewers question transparency and follow-through from administration when issues arise. For a family with a loved one who needs predictable, meticulous daily care, these factors cannot be dismissed.

The bottom line is decisive. Loving Touch Assisted Care can work for residents whose priorities align with rehabilitative momentum, personal attention from a committed staff, and a warm, pleasant setting. But for families who cannot tolerate inconsistent response times, potential gaps in basic nursing care, or concerns about cleanliness and safety, there are strong reasons to look elsewhere or to use this community only after thorough, on-site validation. A rigorous, front-to-back assessment is essential: observe a therapy session, request to shadow a nurse on a busy shift, تقييم call-bell responsiveness, and speak candidly with current residents about daily routines and safety. In short, the decision should hinge on whether the rehabilitation emphasis and personal staff connections justify the trade-offs in reliability and environmental consistency.

This part of Montgomery, Alabama, offers a range of healthcare services including dialysis clinics, pain management centers, dermatology offices, neurology consultants, and primary care internists within close proximity. There are several pharmacies nearby for easy access to medications. In terms of dining options, there are various restaurants serving different cuisines as well as cafes for morning coffee outings. Places of worship such as First Baptist Church and Morningview Baptist Church cater to spiritual needs while nearby hospitals like Baptist Medical Center South provide medical care. The area also has parks like Sheridan Heights and Blount Cultural Park for leisurely walks in nature. Overall, this neighborhood provides convenient access to essential services and amenities that can benefit seniors looking for a comfortable living environment in Montgomery.

Physicians

• D.C.i- Dialysis Clinic (0.6 miles)
• Central Alabama Pain Management Center PC (1 miles)
• Alexander City Dermatology (1 miles)
• Neurology Consulting of Montgomery PC (1 miles)
• Primary Care Internists of Montgomery, PC (1 miles)
• Jackson Clinic Endocrinology (1.1 miles)
• William O Sargeant (1.1 miles)

Pharmacies

• Nobles III, Johnny R - Johnny R Nobles III (0.8 miles)
• Good Neighbor Pharmacy (1 miles)
• CVS Pharmacy (1 miles)
• City Drug (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Winn-Dixie (1.1 miles)
• Walgreens (2.4 miles)

Restaurants

• Bud's (1 miles)
• Island Delight at Dexter (1 miles)
• Burger King (1.1 miles)
• NYC Gyro (1.1 miles)
• Wintzell's Oyster House (1.2 miles)
• SA ZA Serious Italian (1.3 miles)
• Central Restaurant (1.3 miles)

Cafes

• Hilltop Public House (1 miles)
• Starbucks (2.3 miles)

Places of Worship

• First Baptist Church (1.3 miles)
• Morningview Baptist Church (2.7 miles)
• Eastern Hills Baptist Church (2.9 miles)
• Dalraida United Methodist Church (3.5 miles)

Hospitals

• Baptist South Pediatrics (2.8 miles)
• Baptist Medical Center South (2.8 miles)
• Central Alabama Veterans Health Care System West Campus (3.6 miles)
• Baptist Hospital (7.4 miles)
• Baptist Health (7.4 miles)

Parks

• Sheridan Heights (4.3 miles)
• Blount Cultural Park (5.9 miles)
• Hyde Park (6.5 miles)