Loving Touch Assisted Care

Pros

• Capital Hill provided exceptional care, with compassionate nurses and caregivers who went the extra mile and treated residents like family.
• The administrative staff, nurses, and caregivers at Capital Hill are described as loving, making a real difference in residents' lives.
• The facility is beautiful and well-kept, with residents enjoying time outside and a welcoming environment.
• Edwina is highlighted as an outstanding nurse who cared attentively for a loved one and stayed in touch afterward.
• Residents thrive under Capitol Hill's care; the nurses are wonderful, questions are answered patiently, and management is hands-on.
• The rehab program is highly regarded, with PT and OT staff described as excellent and caring.

Cons

• The facility is allegedly infested with bed bugs and roaches, and there are claims that staff try to hide the problem from visitors.
• Caregivers are unresponsive, with call buttons ignored for long periods and slow delivery of basic needs or medications.
• The rehabilitation program is minimal, offering only limited therapy and little in-room assistance.
• Restrooms are filthy and rooms are not consistently cleaned, indicating poor housekeeping.
• Staff are described as unhelpful and money-driven, treating residents like a burden rather than patients.
• There have been safety concerns and incidents where patient care was delayed, sometimes with serious consequences (e.g., a patient experiencing dizziness or a seizure due to slow response).
• The facility's aging building is cited as a drawback, with concerns about overall upkeep and repairs.

Review

The reviews present a facility that inspires a wide range of feelings and experiences. Across the board there is a common thread of appreciation for the people who work there - the nurses, aides, and administrative staff - paired with a handful of serious concerns that some families say significantly affected safety, dignity, and overall quality of care. Several families describe moments of outstanding compassion and attentiveness, while others recount times of frustration, delays, and environmental or procedural shortcomings. Taken together, the accounts portray a place that can feel like a sanctuary of kindness for some residents and their loved ones, but that also carries warnings about responsiveness, cleanliness, and safety in others.

One of the most consistent positives centers on the personal touch of the caregivers. Multiple reviewers credit staff with going above and beyond: one account highlights exceptional care for a father-in-law, with nurses and caregivers described as deeply compassionate who treated him like family and even made the food feel special. The sense of being truly looked after is echoed in other comments praising nurses and the administrative team for their warmth, attentiveness, and accessibility. For families with loved ones who thrive under this care, Capital Hill is portrayed as a place where residents are well met in their needs, where questions are answered patiently by nurses, and where management is perceived as engaged and approachable.

Related to the caregiving quality is a recurring description of a pleasant, welcoming environment. Several reviews mention the facility's beauty and atmosphere: well-kept grounds, a quiet, landscaped campus, and common spaces that feel homelike rather than institutional. One review calls out the existence of amenities that brighten the experience, such as a large lobby with an aquarium and songbirds, a shaded courtyard open to patients and families, and even a resident puppy named Bella that can bring a smile to visitors. For families and residents who appreciate an aesthetically pleasing and uplifting setting, these details contribute to a sense of comfort and normalcy during rehabilitation and ongoing care.

There are also strong endorsements for the long-term and hospice-related care provided by Capitol Hill. Several accounts describe extended stays where residents have flourished under attentive staff, with families expressing gratitude for nurses who answer questions patiently and for the business office and management teams that handle inquiries smoothly. In one heartfelt note, a mother who spent years there thrived enough to come off hospice, and the writer credits the staff with providing love, stability, and peace of mind. These narratives emphasize the importance of continuity, trust, and hands-on leadership at the facility.

However, the picture is not entirely rosy. A number of reviewers raise serious concerns about patient safety, responsiveness, and the overall quality of care in certain contexts. One post alleges a bed bug and roach infestation, claiming to have seen evidence in public areas and to have been discouraged from sharing pictures. The author expresses near-obsessive frustration, claiming to have walked out at 3 a.m. in anger and promising to expose what they saw. While these are first-person claims and not independently verified here, they reflect a genuine fear about cleanliness and pest control that rightly concerns families considering admission.

In the rehab and acute-care aspects, experiences vary dramatically. Some reviewers praise the rehabilitation team as excellent and caring, with particular commendation for physical therapy and occupational therapy staff and the overall quality of the care during recovery. In contrast, others associate specific shifts or days with troubling lapses: an incident on 2/2/24 at the morning rehab nursing station is described in graphic detail, including unacknowledged call lights, delays in pain medication, a patient who later became dizzy and then experienced a seizure, and a staff dynamic in which several nurses were reportedly engaged elsewhere. The account emphasizes how a lack of timely response can have serious consequences, underscoring the need for reliable coverage and attentiveness during high-needs times.

Other reviews emphasize ongoing issues with responsiveness and cleanliness. Some residents' families report extended wait times - ranging from 45 to 50 minutes - to receive assistance after pressing call lights - and describe restrooms as filthy or poorly maintained. The frustration extends to perceptions that staff are overextended or not fully engaged with patient needs, especially when patients require help with basic tasks or when transitions from care to discharge involve a clear, well-communicated plan. Several posts explicitly state that, if a facility is short-staffed, the risk to patient well-being increases due to delays or neglect, and they urge others to consider alternative options.

There are also pointed personal accounts that advise strong caution. One review paints a stark picture of substandard conditions in the context of a longer stay for a family member undergoing physical therapy, accusing the staff of delivering only the bare minimum, providing insufficient assistance, and failing to respond promptly to calls or requests. The writer even compares the staff to Walmart workers, illustrating a perceived discrepancy between professional expectations and actual bedside care. Another post criticizes management and maintenance, calling for investigations and highlighting broken beds and malfunctioning televisions as tangible signs of neglect or underinvestment.

Yet amid the warnings, there are voices of gratitude and trust that endure. A later review specifically highlights a director who was easy to work with and responsive to questions, reinforcing the notion that leadership matters in shaping the experience of residents and their families. Several accounts reiterate a general sense of room for improvement alongside an appreciation for the ongoing dedication of many nurses, C and As (CNAs), and other caregivers who strive to provide compassionate, skilled care every day. For families weighing options, these contrasting experiences underscore how vastly the day-to-day reality can differ from one person to the next, depending on staffing patterns, management style, and the particular caregiving team assigned to a resident.

In summary, Capital Hill embodies a dual reality: a community where many residents and their families feel supported, cherished, and well cared for by a devoted staff, and a setting where others report serious lapses in safety, responsiveness, and cleanliness that they believe undermine the quality of care. The positive experiences emphasize heartfelt caregiving, welcoming environments, and effective leadership, while the negatives highlight concerns about pest control, delayed responses to emergencies, and inconsistent maintenance and supervision. Readers considering this facility will likely weigh these diverse perspectives carefully, recognizing that the quality of care can vary by shift, unit, and individual caregiver - and that strong communication with administration is essential to navigate both the strengths and the shortcomings described in these accounts.

This part of Montgomery, Alabama, offers a range of healthcare services including dialysis clinics, pain management centers, dermatology offices, neurology consultants, and primary care internists within close proximity. There are several pharmacies nearby for easy access to medications. In terms of dining options, there are various restaurants serving different cuisines as well as cafes for morning coffee outings. Places of worship such as First Baptist Church and Morningview Baptist Church cater to spiritual needs while nearby hospitals like Baptist Medical Center South provide medical care. The area also has parks like Sheridan Heights and Blount Cultural Park for leisurely walks in nature. Overall, this neighborhood provides convenient access to essential services and amenities that can benefit seniors looking for a comfortable living environment in Montgomery.

Physicians

• D.C.i- Dialysis Clinic (0.6 miles)
• Central Alabama Pain Management Center PC (1 miles)
• Alexander City Dermatology (1 miles)
• Neurology Consulting of Montgomery PC (1 miles)
• Primary Care Internists of Montgomery, PC (1 miles)
• Jackson Clinic Endocrinology (1.1 miles)
• William O Sargeant (1.1 miles)

Pharmacies

• Nobles III, Johnny R - Johnny R Nobles III (0.8 miles)
• Good Neighbor Pharmacy (1 miles)
• CVS Pharmacy (1 miles)
• City Drug (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Winn-Dixie (1.1 miles)
• Walgreens (2.4 miles)

Restaurants

• Bud's (1 miles)
• Island Delight at Dexter (1 miles)
• Burger King (1.1 miles)
• NYC Gyro (1.1 miles)
• Wintzell's Oyster House (1.2 miles)
• SA ZA Serious Italian (1.3 miles)
• Central Restaurant (1.3 miles)

Cafes

• Hilltop Public House (1 miles)
• Starbucks (2.3 miles)

Places of Worship

• First Baptist Church (1.3 miles)
• Morningview Baptist Church (2.7 miles)
• Eastern Hills Baptist Church (2.9 miles)
• Dalraida United Methodist Church (3.5 miles)

Hospitals

• Baptist South Pediatrics (2.8 miles)
• Baptist Medical Center South (2.8 miles)
• Central Alabama Veterans Health Care System West Campus (3.6 miles)
• Baptist Hospital (7.4 miles)
• Baptist Health (7.4 miles)

Parks

• Sheridan Heights (4.3 miles)
• Blount Cultural Park (5.9 miles)
• Hyde Park (6.5 miles)