Information last verified:
1837 Upper Wetumpka Rd, Montgomery, AL 36107
For more information about senior living options: (844) 490-3973
The staff at Crowne Healthcare are caring, knowledgeable, and genuinely attentive to residents and their families. The atmosphere is warm and welcoming, making residents feel at home. The wound care team is phenomenal, providing patient and expert care. Floor staff, including nurses and CNAs, are awesome and consistently responsive. The facility is clean, well maintained, and organized. Social workers and case managers are professional, compassionate, and go above and beyond. Therapists (PT/OT) are dedicated, well-trained, and focused on resident improvement. Administration and leadership are supportive, proactive, and committed to quality care. Residents and families are offered well-balanced meals and engaging daily activities.
The communication is spotty at best. The front desk often transfers residents to the wrong person. Nurses often do not return calls, possibly due to the high number of patients. Many CNAs stay on their cell phones instead of attending to patients' cleanliness and welfare. The memory unit is overcrowded and lacks adequate space for residents and dementia therapy. Dementia training is insufficient, and there is no adequate oversight of CNAs, social workers, etc. It is inappropriate to ask a patient or family about end-of-life plans in front of the patient. The facility has been described as filthy, with roaches and urine smells, and with long delays in medications and care. The director of nursing has been described as rude and unprofessional. Billing practices have been criticized, including being charged for medications that could be obtained free.Crowne Health Care-Montgomery is best suited for families prioritizing active rehab and engaged social work within a warm, community-oriented setting. The strongest assets appear in post-acute recovery and wound care, where residents benefit from a coordinated team of nurses, therapists, and a dedicated wound-care program that earns steady praise from families. The atmosphere is repeatedly described as welcoming, with front-line staff and administrators building relationships with both residents and their loved ones. Long-tenured aides and nurses contribute to consistent bedside care, and the PT/OT teams are seen as professional and focused on meaningful improvement. Dining and daily activities help residents stay engaged, and the social-work team often coordinates smooth transitions with outside care providers. For families managing memory impairment, Crowne Montgomery tends to deliver the practical support and advocacy needed to navigate recovery and daily living.
This community also carries clear caveats that shape the decision. Multiple reviews cite spotty communication, with front-desk staff and nurses sometimes difficult to reach or misrouted calls. The memory unit is frequently described as crowded, straining dementia care and scheduled therapies, while dementia training among CNAs and social workers is not universally consistent. There are troubling anecdotes of neglect or mismanagement in extreme cases, and several families report unfriendly or punitive interactions from leadership during admissions or when problems arise. Cleanliness and maintenance appear uneven in some rooms, underscoring the need for prospective residents to verify room conditions and ongoing housekeeping standards. Given these variabilities, Crowne Montgomery is not ideal for those requiring flawless communication, transparent administration, or consistently pristine conditions every day.
Yet the most reliable positives cluster around people and clinical responsiveness. Caregivers regularly cited for bedside warmth, patience, and competence, alongside a wound-care team that delivers real results. Social workers and case managers, often named individually, are described as advocates who guide families through transitions, coordinate with outside agencies, and persist until a plan is in place. Therapists are praised for progress in strength and function, and the environment, clean, well organized, and friendly, contributes to a sense of safety that families notice. The tough part is that when communication breaks down or the dementia unit becomes crowded, the negatives become the loudest counterpoint. For families who value consistent advocacy and clear care plans, these strengths can outweigh most concerns, though not all.
Staff dynamics show both depth and friction. Several staff members, front-desk personnel, social workers, and nursing teams, are repeatedly singled out for dedication and professionalism. Others recount unprofessional behavior or rude interactions, particularly from leadership during stressful periods. Instances of call-button issues, delays in medication, or lapses in room cleanliness have tempered otherwise positive impressions. The building’s age is a factor in some critiques, though many residents describe it as clean and well maintained. Prospective families should request a stable primary caregiver team for their loved one and seek direct, ongoing communication with the DON or social work team to ensure concerns are addressed promptly.
Financial and care-planning considerations require diligence. Several reviews frame Crowne Montgomery as offering reasonable value relative to local peers, but with caveats around billing and medication management that demand oversight. Social workers and admissions staff are repeatedly praised for coordinating transitions, but some commentary hints at billing tensions or miscommunications around medications. Tour candidates should verify what is included in daily rates, what therapies are billed separately, and how medications are managed on the floor. Given staff variability, touring unannounced, meeting with the DON, and inspecting the dementia unit and rehab spaces is prudent. It helps to confirm access to private rooms and flexible visiting arrangements, since several notes emphasize the importance of family connectivity to care.
Bottom line: Crowne Health Care-Montgomery can be an excellent fit for families prioritizing hands-on rehab, wound-care capability, and a care culture anchored by proactive social work. When staff are stable, communicative, and genuinely engaged, residents recover more quickly, feel secure, and enjoy daily life. The primary cautions are real: inconsistent communication, uneven staff training, and leadership friction can erode trust if not actively managed. Those evaluating options should push for direct conversations with the DON, review dementia-care capacity, and observe how the team handles urgent concerns. If a clear plan for oversight, steady communication, and ongoing collaboration with the care team can be guaranteed, Crowne Montgomery stands as a strong contender. If not, it remains wise to compare with facilities that promise higher consistency and tighter administration.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Montgomery Regional Apt (9 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Crowne Health Care-Montgomery is a skilled nursing facility located in Montgomery, AL. Our dedicated team of professionals provides top-notch care for individuals in need of skilled nursing services.
At our facility, we understand the importance of creating a comfortable and peaceful environment for our residents. We offer devotional services off-site to cater to the spiritual needs of our residents. Additionally, our indoor common areas provide a relaxing space where residents can socialize and engage in various activities.
Our highly trained staff is specialized in diabetic care, ensuring that individuals with diabetes receive the necessary assistance and support to manage their condition effectively.
We believe that maintaining an active lifestyle is crucial to overall well-being. Therefore, we organize devotional activities offsite for our residents to participate in and enjoy.
In terms of amenities surrounding our community, there are two cafes nearby, allowing residents to easily grab a bite or enjoy a cup of coffee with friends and family. Furthermore, there are two parks nearby where residents can take leisurely walks or simply enjoy the outdoors. With 12 pharmacies located close by, accessing medications and healthcare supplies is convenient for both residents and their families.
Having access to medical professionals is essential, which is why we are pleased to mention that there are 33 physicians available near our facility. Additionally, there are three hospitals within proximity for any emergency medical needs.
For dining options, there's no shortage as we have 33 restaurants nearby offering a variety of cuisines to suit every palate. Furthermore, individuals seeking spiritual fulfillment can choose from four places of worship situated conveniently close by.
With its excellent care services and various amenities nearby, Crowne Health Care-Montgomery strives to provide a comprehensive assisted living experience that caters to the individual needs and preferences of each resident while promoting overall wellness and happiness.
Crowne Health Care-Montgomery is located at 1837 Upper Wetumpka Rd, Montgomery, AL 36107 in Montgomery County, Alabama
Crowne Health Care Of Montgomery
Montgomery, AL
Strong care quality with a stable, long-tenured staff.
AHEPA Hellenic Apartments
Montgomery, AL
Nearby amenities include cafes, parks, restaurants, pharmacies, and hospitals.
Capitol Heights Place Inc
Montgomery, AL
Personalized diabetic care with engaging activities in an assisted living setting.
Richardson Terrace Housing
Montgomery, AL
Excellent surrounding amenities (cafes, pharmacies, hospitals, dining, parks).
Capitol Hill Healthcare Center
Montgomery, AL
Regular updates to families and compassionate, attentive staff.
Rosa Parks Place
Montgomery, AL
Diabetes-focused care with on-site services and convenient access to nearby healthcare, dining, and spiritual amenities.
Elks Lodge Memorial Center
Montgomery, AL
Diabetes-focused assisted living with on-site activities and strong access to nearby healthcare and amenities.
John Knox Manor
Montgomery, AL
Compassionate staff in a warm, well-maintained, engaging community.
Holiday Eastdale Estates
Montgomery, AL
Friendly staff, engaging activities, and a welcoming atmosphere.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Vibrant Senior Living: A Comprehensive Guide for Active Older Adults
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care