Crowne Health Care-Montgomery

Pros

• The staff are caring and knowledgeable, genuinely prioritizing residents and their families.
• The wound care team is phenomenal and patient with challenging cases.
• The floor staff (nurses, CNAs, etc.) are awesome and promptly address concerns.
• The atmosphere is warm, welcoming, and comforting.
• Ms. Sherry at the front desk greets visitors with a smile even during chaotic times.
• The facility provides excellent bedside manner and quality care, including during respite stays.
• The social worker Toy Vaughn is responsive, professional, and feels like an extended family member.
• The PT and OT teams are professional and well trained.
• The admissions and administrative staff are compassionate and go above and beyond to coordinate care.
• The facility is clean and well maintained, contributing to a positive environment.

Cons

• The reviewer contends that Crowne Health Care should be shut down and that the staff are not fit to work in the medical field due to neglect and medication delays.
• The facility is described as filthy, with urine odor, German cockroaches, flies, and cockroach droppings in the room, indicating very poor cleanliness.
• A grandmother who had a stroke was left in an old wheelchair without care or medications for over 12 hours, with an 11-hour delay to administer Tylenol despite doctor's orders.
• The family notes a lack of concern from management after removing their loved one, with no calls from leadership and only one security guard appearing helpful.
• A death occurred from sepsis while under their care, with the family alleging failure to recognize infection signs and provide timely treatment, implying possible neglect.
• There is ongoing dissatisfaction with staffing and leadership, with persistent complaints about poor staffing and unresolved issues over two weeks despite some excellent staff.

Review

Crowne Health Care facilities in the Montgomery area - and the Crowne location in Greenville that many families reference - are repeatedly described as places where caring, knowledgeable staff make a daily difference for residents and their sponsors. Across multiple reviews, families emphasize that the people who work there bring warmth, patience, and professionalism to the job, creating an atmosphere that is described as welcoming and supportive even in challenging times. The overall sentiment is that these are facilities where genuine compassion and practical care are the norm, and where the relationships between staff, residents, and families feel meaningful and sustained.

A standout theme across the praise is the quality of wound care. In one account, a nurse from Baptist Hospital South recommended the Montgomery Crowne facility specifically for its wound care team, which was described as phenomenal for a resident with a very severe diabetic wound. The appreciation isn't limited to clinical expertise; the reviewers consistently note the staff's patience and persistence, even when a patient isn't always cooperative. This combination of clinical excellence and dependable bedside manners seems to be a recurring strength, particularly on the nursing floors where CNAs and nurses are frequently highlighted for their attentiveness and willingness to address concerns quickly.

The staff on the floors are frequently singled out for their everyday competence and kindness. Reviewers point to a warm, welcoming atmosphere that helps both residents and their families feel at ease. Front-desk staff - especially Ms. Sherry, who is described as greeting visitors with a smile even amid chaos - are credited with setting a positive tone for visits. Beyond the front desk, the consistency of care across nurses, therapists, and aides is highlighted, reinforcing a sense that the facility aims to keep residents comfortable, engaged, and well-supported in their daily routines.

Several families speak highly of the admissions and transition process, noting that Crowne Health Care staff walk families through moving a loved one into a new environment with sensitivity and efficiency. Specific staffers - Tracey, Toye, Frazzie - are named as going above and beyond, coordinating with existing healthcare agencies to establish a plan promptly. The social workers and admissions team are described as responsive, compassionate, and professional, with a focus on making the transition smooth and ensuring that arrangements align with the resident's needs and the family's expectations.

The social work teams appear repeatedly as a central source of comfort and coordination for families. One reviewer highlights Toy Vaughn (the social worker) as especially professional, kind, and genuinely invested in patients and their families, going beyond the usual scope of practice to help secure what's best for everyone involved. The sentiment - "She's amazing" - is echoed by other comments that emphasize the importance of having social workers who act as advocates, maintain steady communication, and work persistently to resolve issues. Other reviewers note the broader value of case workers like Shan, who helped organize post-stroke transitions for a relative, underscoring the facility's capacity to connect families with necessary resources and support networks.

Care quality is also described as outstanding in repeated personal experiences. One reviewer recounts a spouse's two hospital admissions for rehab where the PT and OT teams were professional and well trained, and the dietary and transportation arrangements (such as snacks for dialysis days) reflected careful attention to the resident's routine needs. Another reviewer praises the overall environment, mentioning that activities and daily meals contribute to her mother's wellbeing, and that the administrator remains actively engaged in addressing issues. These stories collectively paint Crowne as a place where staff strive to deliver comprehensive, thoughtful care that respects the resident's dignity and social needs.

A broader comparative view from reviewers underscores the overall impression of Crowne Montgomery as a strong option within the Montgomery area. After experiences with three other local nursing facilities, one family judged Crowne Healthcare of Montgomery to be far superior in terms of care. Even though the building is older, it is described as clean and well maintained, with friendly, professional staff who respond quickly to problems and keep residents' wellbeing at the forefront. This perspective reinforces the sense that, for many families, the people and processes at Crowne can translate into consistently positive outcomes, even when the physical plant isn't new.

However, not all reviews align with the prevailing warmth. A particularly grave and alarming set of encounters presents a starkly different picture. One reviewer issued a strong warning not to place a loved one in the care of Crowne, recounting a grandmother who was left in an old wheelchair, without medications or adequate assistance for more than 12 hours following a stroke. The account emphasizes delays in providing medications (11 hours to administer Tylenol despite documented orders), unsanitary conditions with visible pests, and a general sense of neglect. The reviewer recalls rude treatment and a lack of proactive communication from management, noting that only a security guard offered courtesy. This testimony culminates in the family moving their relative to the ER at midnight, accompanied by profound concerns about patient safety and quality of care.

Another critical narrative centers on a lengthy period of unresolved issues that culminated in a tragic outcome. Over a 14-day stretch, the reviewer describes ongoing problems that were not adequately addressed, eventually followed by a severe event in which the resident suffered a gastrointestinal hemorrhage and cardiac arrest, leading to death. The reviewer blames missed signs of sepsis and argues that more vigilant training and attention to warning symptoms could have altered the course. This account expresses deep frustration with what was perceived as systemic gaps in training and response, and it calls for greater accountability and safeguards to prevent similar losses in the future.

Taken together, the collection of reviews presents a nuanced portrait of Crowne Health Care facilities. The positive testimonials point to a workforce that excels in wound care, everyday caregiving, social work advocacy, and the coordination that helps families navigate transitions. The warmth and professionalism described by many residents and families suggest that these facilities can be a source of comfort, companionship, and skilled care. Yet the negative narratives underscore serious concerns about neglect, cleanliness, timely medication administration, and the handling of complex medical symptoms. These contrasting experiences highlight the critical reality that care quality can vary and that oversight, clear communication, and robust clinical responsiveness remain essential. For families considering Crowne, the overwhelming message is to weigh the strong, people-centered care emphasized by many staff members against the reported incidents, and to engage actively with admissions teams, social workers, and clinical staff to ensure alignment with a resident's needs and safety.

Restaurants

• McDonald's (0.6 miles)
• Vicki's Lunch Van (0.8 miles)
• Burger King (1.3 miles)
• Chick-Fil-A (1.5 miles)
• Dreamland BBQ (1.6 miles)
• Island Delight at Dexter (1.7 miles)
• Central Restaurant (1.7 miles)

Places of Worship

• Morningview Baptist Church (0.9 miles)
• First Baptist Church (1 miles)
• Eastern Hills Baptist Church (1.7 miles)
• Dalraida United Methodist Church (2 miles)

Pharmacies

• Good Neighbor Pharmacy (1.1 miles)
• CVS Pharmacy (1.6 miles)
• City Drug (1.7 miles)
• Winn-Dixie (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.7 miles)
• Nobles III, Johnny R - Johnny R Nobles III (2.9 miles)

Physicians

• William O Sargeant (1.3 miles)
• Cardiology Associates of Montgomery (1.3 miles)
• Capital Cardiothoracic (1.3 miles)
• Montgomery Kidney Specialists (1.4 miles)
• Mulberry Medical (1.4 miles)
• Jackson Clinic Endocrinology (1.4 miles)
• Primary Care Internists of Montgomery, PC (1.5 miles)

Cafes

• Hilltop Public House (2.1 miles)
• Starbucks (2.5 miles)

Hospitals

• Central Alabama Veterans Health Care System West Campus (2.4 miles)
• Baptist South Pediatrics (4.1 miles)
• Baptist Medical Center South (4.1 miles)
• Baptist Hospital (6.2 miles)
• Baptist Health (6.2 miles)

Parks

• Sheridan Heights (2.7 miles)
• Hyde Park (4.9 miles)
• Blount Cultural Park (5.5 miles)