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3.7 from 74 reviews
5 stars
42
4 stars
9
3 stars
2
2 stars
0
1 stars
21
Overall Review of Crowne Health Care-Montgomery
differentiator6 reviews mention this
Social workers help families
Case managers and social workers are frequently described as professional, responsive, and supportive for families.
Several residents and families describe help from social workers and case managers, including frequent updates and advocacy during rehab and transitions home. Specific mentions include responsiveness to concerns, support with discharge planning, and working with outside health agencies to set up an easier process. Even when other parts of care drew criticism, families often singled out these support roles as dependable.
common5 reviews mention this
Therapy is a key part
PT and OT show up in reviews as a meaningful part of recovery and day-to-day rehab.
Multiple reviews connect the rehab experience to physical and occupational therapy, describing improvements in walking confidence and help with routine tasks. One reviewer credits therapy with getting a loved one back home after a short rehab stay, while another mentions professional PT and OT staff. There are also complaints about therapy being too painful for an older resident, which suggests the experience can vary.
common18 reviews mention this
Staff kindness is a consistent theme
Many reviewers describe the staff as patient, caring, and attentive to residents’ wellbeing.
A large share of reviews highlight friendly, knowledgeable, and caring staff, including nurses and CNAs. Families describe staff being respectful, responsive when issues come up, and focused on comfort and improvement. Even reviews that raised concerns often acknowledge that some individuals were hard-working and compassionate.
caveat3 reviews mention this
Communication gaps frustrate families
Some families report delays and difficulty getting answers from the front desk and nursing staff.
Several reviewers describe communication problems such as difficulty reaching the right person, delayed nurse call-backs, and needing to repeat concerns multiple times. One review also mentions that staff may not coordinate well with each other, leaving families to address basic needs. While some staff are praised for responsiveness, these comments indicate uneven communication across shifts and departments.
caveat2 reviews mention this
Cleanliness concerns appear in reviews
A few reviews raise serious cleanliness and hygiene concerns.
Some residents’ families describe the facility as filthy and report conditions like dirty restrooms and unsanitary room details. At least one reviewer couples these concerns with complaints about neglected care, which makes cleanliness part of a broader dissatisfaction in those accounts. Other reviews describe the building as clean and well maintained, so the experience isn’t consistent across reviewers.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Assisted Living
Skilled Nursing Facility
Amenities
Activities on-site
Devotional services off-site
Indoor common areas
Transportation
Montgomery Regional Apt (9 miles away)
Care Services
Ambulatory care
Diabetic care
Dining
Meals provided
Activities
Activities on-site
Devotional activities offsite
Nearby Places of Interest
Restaurants
McDonald's (0.6 miles)
Vicki's Lunch Van (0.8 miles)
Burger King (1.3 miles)
Chick-Fil-A (1.5 miles)
Dreamland BBQ (1.6 miles)
Island Delight at Dexter (1.7 miles)
Central Restaurant (1.7 miles)
Places of Worship
Morningview Baptist Church (0.9 miles)
First Baptist Church (1 miles)
Eastern Hills Baptist Church (1.7 miles)
Dalraida United Methodist Church (2 miles)
Pharmacies
Good Neighbor Pharmacy (1.1 miles)
CVS Pharmacy (1.6 miles)
City Drug (1.7 miles)
Winn-Dixie (2 miles)
Walgreens (2.1 miles)
Walgreens (2.7 miles)
Nobles III, Johnny R - Johnny R Nobles III (2.9 miles)
Physicians
William O Sargeant (1.3 miles)
Cardiology Associates of Montgomery (1.3 miles)
Capital Cardiothoracic (1.3 miles)
Montgomery Kidney Specialists (1.4 miles)
Mulberry Medical (1.4 miles)
Jackson Clinic Endocrinology (1.4 miles)
Primary Care Internists of Montgomery, PC (1.5 miles)
Cafes
Hilltop Public House (2.1 miles)
Starbucks (2.5 miles)
Hospitals
Central Alabama Veterans Health Care System West Campus (2.4 miles)
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
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Assisted Living
Skilled Nursing Facility
Activities on-site
Devotional services off-site
Indoor common areas
Montgomery Regional Apt (9 miles away)
Ambulatory care
Diabetic care
Meals provided
Strong care quality with a stable, long-tenured staff.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care
Vibrant Senior Living: A Comprehensive Guide for Active Older Adults