Visiting Angels - Huntsville, AL in Huntsville, AL

Pros

• The staff are wonderful.
• Tiffany has scheduled everything the clients need on the spot.
• Chelsea has been great.
• Trina and Ted have been amazing.
• The team at Visiting Angels is top-notch and truly cares about clients.
• The office staff are consistently helpful and accommodating.
• The caregivers are professional, compassionate, and dedicated to making clients' days brighter.
• Visiting Angels is a blessing to families, providing dependable care and peace of mind.

Cons

• They describe Visiting Angels as absolutely horrible and give it a one-star rating.
• They claim the agency charges $29 per hour and that sitters arrive late and are glued to their phones, suggesting others look elsewhere.
• They report frequent no-shows and that staff often fail to communicate who will be coming.
• They say complaints to management are met with excuses and lies, and that the office staff are rude, obnoxious, and unprofessional.
• They claim most caregivers are college students doing as little as possible and only care about their phones.
• They accuse the owner of being suspicious and of posting fake glowing reviews by employees.
• They state they would not trust the company in any way.

Review

Best for families seeking non-medical in-home care that prioritizes personal relationships and flexible scheduling. Visiting Angels in Huntsville tends to serve seniors who want to remain in their own home and rely on a steady, caring team. The strongest takeaway is caregiver matching paired with responsive office support; staff are frequently described as warm, accommodating, and dependable at their best. When a loved one needs daily help, errands, or transportation to appointments, this agency often delivers caregivers who click with the client and keep family communication practical and actionable. In short, the right caregiver can transform routine days into safer, more comfortable ones.

Those who should consider alternatives include families needing airtight reliability and predictability or those with substantial medical oversight needs. If 24/7 professional medical supervision is essential, or if care must be provided by a single, unwavering caregiver without substitutions, other providers or even an assisted living option may be more appropriate. Budget considerations also matter; several reviews flag cost as a factor, and some families encounter variability in who shows up or how long they stay. In such cases, exploring multiple agencies or a facility-based setting can reduce gaps in coverage and provide more consistent staffing.

On balance, the positives largely offset the main drawbacks when the care plan is actively managed. The core strength lies in the people: compassionate caregivers who genuinely engage with clients, paired with an office team that works to honor scheduling requests and adjust to changing needs. The agency's flexibility is not cosmetic - caregivers are willing to adapt to complex timings and to accompany clients to doctor visits or errands, delivering tangible value to families pressed for time or convenience. Leadership involvement - owners and managers who stay connected - helps sustain momentum and rebuild confidence when hiccups occur. These advantages do not erase all reliability concerns, but they do create a meaningful counterweight to occasional scheduling issues.

Still, several recurring cons demand attention. No-shows, late arrivals, and caregiver substitutions without timely notification recur in some reviews, eroding trust and complicating daily planning. Communication gaps from the office - missed calls or unclear caregiver assignments - also surface, leaving families guessing about who will arrive and when. A few families describe interactions with staff as less professional or responsive, and price sensitivity is not uncommon when clients feel they are paying for time that isn't consistently delivered. The best outcomes emerge when families treat the agency as a partner and insist on clear accountability around appointment adherence and caregiver continuity.

To minimize risk, enter arrangements with concrete staffing and operating expectations. Demand a primary caregiver with a reliable back-up rotation, and require confirmed visit times with proactive updates for any schedule shifts. Request a single point of contact - often Tiffany or Chelsea - who coordinates changes and communicates substitutions promptly. Establish a trial period with milestones and a formal escalation process for issues, including back-up coverage. Include a performance clause in the service agreement and schedule regular reviews to maintain accountability. Consider adding an at-home oversight plan so a trusted family member can verify arrivals and hours in real time, enabling early intervention if gaps appear.

Ultimately, Visiting Angels Huntsville offers a compelling blend of compassionate care and practical flexibility for families prioritizing in-home living. The strongest value stems from genuine caregiver relationships, responsive leadership, and a willingness to adapt to evolving needs. Those seeking absolute predictability or 24/7 medical supervision should look elsewhere, including other home-care agencies with stronger consistency guarantees or an assisted living setting where staffing is structured and routines are standardized. When expectations are clearly set and actively managed, the favorable care experiences documented by many clients point to a solid, workable choice for families navigating the decision between in-home care and facility living.

This part of Huntsville, Alabama offers a convenient and diverse range of amenities that cater to seniors. With several physicians, pharmacies, and hospitals within close proximity, residents can easily access healthcare services. Additionally, there are a variety of cafes and restaurants for socializing and enjoying meals out. The area also boasts a selection of places of worship for spiritual fulfillment. For leisure and recreation, there are several parks nearby where seniors can enjoy the outdoors and stay active. Overall, this part of Huntsville provides a balanced mix of essential services and recreational opportunities that make it an attractive option for senior living.

Physicians

• Alabama Primary Care (0.7 miles)
• Regional Spine & Wrist Center (0.8 miles)
• Trinity Medical Care (0.9 miles)
• Dr. Matthew H. Habel (1.1 miles)
• EyeCare Associates (1.3 miles)
• Physicians Hearing Center (1.3 miles)
• Dr Edith A. Aguayo, MD (1.7 miles)

Cafes

• Angels Island Coffee (0.7 miles)
• Panera Bread (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (3.6 miles)

Restaurants

• Rosie's Mexican Cantina (0.8 miles)
• Five Guys Burgers & Fries (0.9 miles)
• Chili's Grill & Bar (1 miles)
• Terrys Pizza (1.3 miles)
• Mister naked Taco (1.3 miles)
• Walton's (1.7 miles)
• El Vaquero Mexican Restaurant (1.7 miles)

Theaters

• AMC Valley Bend 18 (0.9 miles)

Pharmacies

• Target Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (3.7 miles)

Places of Worship

• Mayfair Church of Christ (1.2 miles)
• Willowbrook Baptist Church (1.3 miles)
• St Thomas Episcopal Church (2.9 miles)

Hospitals

• Crestwood Women's Center (1.8 miles)
• Crestwood Medical Center (1.9 miles)
• Huntsville Hospital for Women & Children (3.7 miles)

Parks

• John Hunt Park (2 miles)
• Willow Park (2.2 miles)
• Mayfair Park (3 miles)
• Aldridge Creek Greenway (3.3 miles)
• Milton Frank Stadium (3.7 miles)