Visiting Angels - Huntsville, AL

Pros

• The staff are wonderful and genuinely caring.
• Tiffany consistently schedules everything on the spot, making plans easy.
• Chelsea is consistently helpful and supportive.
• Trina and Ted are amazing caregivers who provide outstanding support.
• Visiting Angels cares for employees and emergencies, creating a supportive workplace.
• The office staff makes clients feel welcome and never out of place.
• The work offers great flexibility, allowing staff to balance life while serving clients.
• Tiffany is caring, passionate, and always willing to help when issues arise.
• Caregivers are friendly, professional, and go above and beyond to help clients.

Cons

• One reviewer called Visiting Angels "Absolutely Horrible" and described it as the most unreliable business they've dealt with, citing two no-shows, a caregiver leaving due to allergies, and another who wouldn't return because the distance was too far.
• A reviewer criticized the cost and service, saying if you like paying $29 per hour, late sitters, and caregivers who are on their phones, then Visiting Angels is not the right agency.
• A reviewer reported no notifications about caregiver arrivals - no one called, texted, or emailed to confirm visits - indicating poor communication.
• Another reviewer stated that the communication needs major work.
• A reviewer warned: Do not hire these people if you actually want someone who will show up.

Review

Across the many voices in these accounts, a clear thread runs: Visiting Angels is described as a company with a warm, people-centered approach that often shines brightest in the people at the office and in the caregivers they pair with clients. Time and again, reviewers emphasize that the staff - especially Tiffany, Chelsea, Elizabeth, Rose, Rita, and others - show up with care, flexibility, and a readiness to go the extra mile. The messages converge on a simple truth: when the team is at its best, clients feel supported, understood, and empowered to live their lives with a bit less worry.

Several reviews highlight the office crew as a major part of that positive experience. The people in the office come across as caring and responsive, perceived as a breath of fresh air by families dealing with illness, aging, or emergencies. Tiffany and Chelsea are repeatedly credited with making work feel easy and comfortable, creating an atmosphere where staff and clients alike do not feel out of place. One long-time employee speaks to a culture of kindness and patience, noting that management doesn't get angry in emergencies - an important touch for families juggling kids and caregiving responsibilities. The sense of a supportive, family-like work environment - from the office to the field - appears to be a cornerstone for many who stay with Visiting Angels for years.

The personal stories reveal a deep sense of purpose behind the work. One caregiver describes joining Visiting Angels because the calling to help others goes far beyond a paycheck, a motivation rooted in early experiences caring for a sick mother. That history fuels a soft spot for families in need and translates into patient, respectful care for clients. In another thread, staff talk about the flexibility of the job as a major perk, allowing them to balance their own lives while remaining devoted to clients. This flexibility is often paired with praise for how well the team matches caregivers to clients, leading to smoother days for families and more meaningful connections for those receiving care.

Specific clients and families share powerful stories of care that go beyond the basics. When caregivers visit, they are described as "top notch," with some accounts emphasizing the caregivers' ability to provide not just companionship but practical help - taking a client to doctor appointments or helping with groceries. Dementia care for a grandmother is handled with particular care, with caregivers who are praised for being attentive, considerate, and communicative. The sense that staff can be reached easily - day or night - to discuss needs or updates is repeatedly mentioned as a major plus. In several reviews, clients celebrate the consistent, friendly presence that makes each day easier and brighter for both the client and their family.

There are vivid, memorable moments that illustrate high-quality care in action. One reviewer recounts a compassionate driver who calmed nerves before a medical procedure, sharing firsthand how a calm, reassuring presence can make a difficult experience more manageable. Another account highlights a nurse-caregiver who embodied thoughtfulness - sweeping up dog hair and even giving a dog belly rub, while coordinating care that included visits to the gas station and other errands. A different family notes the way nurses and caregivers work seamlessly with siblings and family members to keep everyone informed and involved. These anecdotes underscore the practical, everyday excellence that clients notice and remember.

Not every review is pristine, and a few voices offer important cautions. One detailed account describes a pattern of no-shows and inconsistent communication during a short-term arrangement, with several visits failing to occur as scheduled and messages not returned promptly. The reviewer ultimately acknowledges that some caregivers performed well and that the agency's overall care could still be strong, but the experience is marred by the lack of notice about who would attend and when. A separate critique paints a less favorable picture of punctuality and responsiveness, with suggestions that the hourly rate and occasional late arrivals did not align with expectations. Taken together, these critiques remind us that, even in a company praised for heartfelt care, reliable communication and consistent visit adherence are essential for maintaining trust.

Amidst the praise and the critiques, a recurring note emphasizes the human heart at the center of Visiting Angels. Families describe a sense of gratitude for caregivers who listen, adapt to evolving needs, and treat clients with genuine respect and warmth. The sentiment extends to the caregivers themselves - people who feel supported by a responsive office and who, in turn, provide dependable, compassionate care to those who rely on them. When the system works - caregivers aligned with clients, flexible scheduling in place, and open channels of communication - the result is often described as a life-changing difference: safer days, easier routines, and moments of dignity and comfort for both clients and their loved ones.

In the end, the collective voice paints a picture of Visiting Angels as a largely positive force in in-home care - one that earns high praise for its dedicated staff, especially Tiffany, Chelsea, Elizabeth, Rose, and others who consistently demonstrate care, flexibility, and a willingness to go beyond the basics. The best experiences center on strong office support, thoughtful caregiver placement, and a shared commitment to treating families with kindness and respect. While there are certainly instances that reveal gaps in communication or reliability, the overarching message remains clear: when the team is at its best, clients and their families feel heard, supported, and grateful for the meaningful, personal care that helps them live their days with greater ease and peace of mind.

This part of Huntsville, Alabama offers a convenient and diverse range of amenities that cater to seniors. With several physicians, pharmacies, and hospitals within close proximity, residents can easily access healthcare services. Additionally, there are a variety of cafes and restaurants for socializing and enjoying meals out. The area also boasts a selection of places of worship for spiritual fulfillment. For leisure and recreation, there are several parks nearby where seniors can enjoy the outdoors and stay active. Overall, this part of Huntsville provides a balanced mix of essential services and recreational opportunities that make it an attractive option for senior living.

Physicians

• Alabama Primary Care (0.7 miles)
• Regional Spine & Wrist Center (0.8 miles)
• Trinity Medical Care (0.9 miles)
• Dr. Matthew H. Habel (1.1 miles)
• EyeCare Associates (1.3 miles)
• Physicians Hearing Center (1.3 miles)
• Dr Edith A. Aguayo, MD (1.7 miles)

Cafes

• Angels Island Coffee (0.7 miles)
• Panera Bread (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (3.6 miles)

Restaurants

• Rosie's Mexican Cantina (0.8 miles)
• Five Guys Burgers & Fries (0.9 miles)
• Chili's Grill & Bar (1 miles)
• Terrys Pizza (1.3 miles)
• Mister naked Taco (1.3 miles)
• Walton's (1.7 miles)
• El Vaquero Mexican Restaurant (1.7 miles)

Theaters

• AMC Valley Bend 18 (0.9 miles)

Pharmacies

• Target Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (3.7 miles)

Places of Worship

• Mayfair Church of Christ (1.2 miles)
• Willowbrook Baptist Church (1.3 miles)
• St Thomas Episcopal Church (2.9 miles)

Hospitals

• Crestwood Women's Center (1.8 miles)
• Crestwood Medical Center (1.9 miles)
• Huntsville Hospital for Women & Children (3.7 miles)

Parks

• John Hunt Park (2 miles)
• Willow Park (2.2 miles)
• Mayfair Park (3 miles)
• Aldridge Creek Greenway (3.3 miles)
• Milton Frank Stadium (3.7 miles)