Visiting Angels

Pros

• The workers who visit clients' homes are awesome.
• The reviewer found it a pleasure to work with Visiting Angels.
• They absolutely love this company; they go above and beyond for their clients and truly take care of their clients' needs.
• The employees are very pleasant, kind, and will take care of clients' needs.
• They loved the caregivers and the owners provided timely responses to questions.
• Aunt Margaret received four years of care from Visiting Angels, and the human contact and loving care helped her thrive.
• The reviewer has been completely satisfied with the attention and care provided by Visiting Angels, including trained professionals to administer meds and assist in emergencies.
• Rene organized a 90th birthday party for Aunt Margaret, which she said was the best birthday she ever had.
• The caregivers gave great care and did light housekeeping proactively.
• They would recommend Visiting Angels.

Cons

• The agency failed to return calls after multiple messages, showing poor communication.
• There was a lack of communication to establish a schedule for the patient.
• The client experienced several days of unanswered messages with no callbacks.
• Scheduling was inconsistent, with caregivers borrowed from other areas and not reliably available.
• There were instances of caregivers arguing with each other in front of the family.
• Some caregivers did very little beyond basic care and would watch the family perform tasks.
• The reviewer indicated they would not recommend the agency due to these communication and consistency issues.

Review

The collection of experiences with Visiting Angels presents a company that can be wonderfully reassuring in moments of need, yet frustratingly inconsistent when it comes to communication and scheduling. Across reviews from different regions, people describe a mix of compassionate, capable caregivers who truly care for their loved ones and a front-office experience that many feel falls short. Some families sing praises for the people who come into the home, while others express ongoing disappointment that makes planning for care feel uncertain and stressful. This contrast seems to be most pronounced between individual caregivers' warmth and the agency's ability to keep families properly informed and supported.

A recurring issue in several reviews is a breakdown in communication. Dozens of messages left for scheduling or re-affirming coverage go unreturned, leaving families in limbo while they wait for someone to connect. One account even describes repeatedly leaving messages for four days with no callback, and another notes that calls about coverage for a mother were not answered despite assurances that someone would call back. The frustration is amplified by direct requests to simply acknowledge if coverage isn't available, so families could make other arrangements. In some cases, families reach out to workers themselves, who try to intervene with the agency, but still do not hear back. The lack of timely, reliable communication makes what should be a straightforward service feel uncertain and stressful.

Despite the communication hurdles, the actual caregiving sometimes shines through as a major positive. Reviewers repeatedly describe the caregivers as awesome, pleasant, kind, and capable of meeting a wide range of needs. This includes assisting with medications, bathing, light housekeeping, meals, transportation to appointments, and even going beyond the basics to help families manage daily life during difficult times. In one particularly heartfelt example, a long-term caregiver relationship meant that the family felt supported over years, with caregivers taking on laundry, housekeeping, and trips to appointments - consistently delivering care with a gentle, patient approach. The people who visit homes are frequently portrayed as the bright spot in an otherwise challenging situation.

There are standout anecdotes that highlight the human side of Visiting Angels. One review recounts a family whose Aunt Margaret benefited for four years from Visiting Angels' care. The story emphasizes not only the routine caregiving tasks but also the warmth and personal attention that made life more meaningful in her final years. Rene Cain, the franchise owner, is described as empathetic and hands-on - someone who, when learning about financial constraints, offered to cover part of the cost and even helped organize a 90th birthday party for Aunt Margaret. This example underscores the potential depth of care and the importance of compassionate leadership in making a real difference for families.

Other mentions focus on specific staff members who provide reassurance in the moment. Betty, a retired LPN, is praised for her role as a primary caregiver, bringing professional expertise and a sense of security during medication administration and care. On the scheduling side, Renea, described as the local supervisor and scheduler, is cited for graciousness and efficiency in accommodating changing needs and short-notice adjustments. The combination of skilled care and responsive coordinators contributes to overall satisfaction for many families, even if their overall experience with the agency's administrative process remains inconsistent.

There are also stories that reflect cautious optimism. One review notes that the care was good during a particularly hard time for the family, calling the agency "caring, cooperative, and helpful." Another describes a long-term arrangement in which the caregiver provided consistent care over four hours weekly, with positive feedback about the attention and the sense of security that comes from having trained professionals who know what to do in emergencies. Even when scheduling and communication problems arise, some families arrive at a pragmatic acceptance: the caregivers themselves are valuable, and with clearer communication and dependable scheduling, their experience could be substantially improved.

Taken together, the experiences point to a pattern: Visiting Angels often delivers genuine, compassionate in-home care through skilled and caring caregivers and thoughtful, engaged staff in some locations. However, the same reviews repeatedly flag a lack of reliable communication and inconsistent scheduling, which can undermine otherwise excellent caregiving. For families trying to navigate care for a loved one, these reviews suggest that the experience may depend heavily on the specific office or franchise, the particular coordinators involved, and whether there is a steady point of contact who can confirm coverage and coordinate changes quickly. Families facing this service should plan to establish clear expectations, seek written confirmations for visits, and identify a primary contact to reduce the chance of missed communications, while also hoping for the best - the version of Visiting Angels where care is compassionate, consistent, and responsive.

This area of Cullman, Alabama, offers a variety of amenities and services that cater to senior living needs. With several reputable physicians' offices located within close proximity, residents can easily access medical care. Additionally, there are multiple pharmacies nearby for convenient prescription refills. The abundance of restaurants and cafes in the area provides ample dining options for seniors looking to enjoy meals out or pick up groceries at Mi Ranchito Mexican Store. Parks like Miracle Field and Main Avenue Park offer opportunities for outdoor recreation and exercise. For those seeking spiritual fulfillment, there are several places of worship within a short distance. Transportation services such as Perfect Choice Taxi Service make it easy to get around town, while hospitals like The Sanctuary at the Woodlands and Woodland Medical Center are available for more specialized medical needs. Overall, this part of Cullman provides a well-rounded environment that promotes health and wellbeing for seniors looking to settle down in the area.

Restaurants

• All Steak Restaurant (0.1 miles)
• 412 Public House (0.1 miles)
• Top of the Town (0.2 miles)
• Mi Ranchito Mexican Store (0.6 miles)
• Burger King (1 miles)
• McDonald's (1.1 miles)
• Papa John's Pizza (1.2 miles)

Cafes

• Berkeley Bob S Coffee (0.1 miles)
• Starbucks (1.7 miles)

Physicians

• Henderson & Walton Women's Center (0.1 miles)
• North Alabama Medical Associates PC (0.2 miles)
• Physicians Resource Network (0.2 miles)
• Cullman Family Practice (0.2 miles)
• Henderson & Walton Women's Center (0.2 miles)
• Cullman Primary Care PC (0.3 miles)
• Williams Prompt Care (0.3 miles)

Parks

• Miracle Field (0.2 miles)
• Main Avenue Park (0.5 miles)
• Cullman Park & Recreation Department (0.5 miles)
• East Side Park (0.6 miles)
• Heritage Park (1.4 miles)

Pharmacies

• Specialty Wellness Healthy Living Store (0.2 miles)
• Medical Arts Apothecary (0.4 miles)
• Health Mart Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• Hospital Discount Pharmacy (0.7 miles)
• Cullman Discount Pharmacy (1 miles)
• Walgreens (1.3 miles)

Places of Worship

• Church212 Cullman (0.3 miles)
• Southern Baptist Convention (0.8 miles)
• Northside Baptist Church (0.8 miles)
• First Assembly of God Church (0.9 miles)
• Birmingham Catholic Engaged Encounter (0.9 miles)
• Southern Baptist Convention (1 miles)
• Grace Chapel (1.6 miles)

Transportation

• Perfect Choice Taxi Service (0.3 miles)
• U-Haul Neighborhood Dealer (2.2 miles)

Hospitals

• The Sanctuary at the Woodlands (1.8 miles)
• Woodland Medical Center (1.8 miles)
• Emergency Department, Cullman Regional Medical Center (2.7 miles)
• Muscle & Joint Medicine (2.7 miles)