Alabama Living Center

Pros

• Several family members at East Glen were very happy with the care they received.
• Reviewers thanked East Glen for all they do.
• The rehab team was praised for making patients feel supported, seen, and truly cared for from the moment of arrival.
• Tamaryon Johnson, Breanna Poli, Cheree Adams, Kristen Kennedy, and Maya Gibson were standout staff - compassionate, professional, and always going the extra mile.
• Pam, Abbey, Terri, Misty, and Tonja brought warmth and encouragement, creating a positive environment that made a real difference.
• Nurse Alexia Ware, Nurse Quintessa Williams, and Constance Williams were credited with incredible care and attentiveness.
• The team restored more than physical health, bringing dignity and hope back into the picture.
• The rehabilitation team, including physical and occupational therapists, helped patients stand, walk, and go up and down stairs again.
• The long-term care staff were described as professional and treated residents like family.

Cons

• The facility was described as a horrible place with no bath for the patient and rude staff, leading to a fall and a broken wrist.
• Weekend staff were characterized as rude with bad attitudes.
• Staff were often seen on cell phones, gossiping at the nurses' station, while residents wandered unsupervised.
• Residents were left unattended in hallways, including a man on a shower bed.
• The loved one did not receive baths, turns, or help getting out of bed; unnecessary wheelchairs crowded the room; spaces were overcrowded and rooms filthy with used gloves and debris.
• In-house wounds occurred from not being turned; staff were heard using profanity; no turning or hydration assistance during visits.
• CNAs were described as disgustingly rude and uncaring toward family members, treating requests as inconveniences.
• Basic care failures included missed medications, cold food, and staff acting like they were doing patients a favor rather than serving them.
• The facility showed neglect and poor cleanliness, with late medications, broken soap dispensers, and delays in basic care.
• A patient was left in urine without bathroom assistance and was placed in a diaper; there were threats to contact outside oversight (OIG).

Review

East Glen Rehabilitation and Nursing Center emerges in the hearing of families and loved ones as a place whose care quality runs the full gamut - from deeply supportive, compassionate experiences to troubling episodes of neglect and frustration. On one hand, several visitors describe a rehabilitation setting where dedicated therapists and attentive nurses make a meaningful difference in recovery and daily living. They single out the work of the physical and occupational therapy teams, noting improvements in mobility and confidence after surgery or injury, and they commend the administrative and nursing staff who treat residents with warmth and respect. For example, some families recount conversations with office staff and nurses who "treat you like family," and they highlight particular caregivers who provided care with patience and professionalism. In these accounts, the overall tone is one of appreciation for competent rehab services and capable bedside support that helped patients regain function and dignity.

In sharp contrast, numerous reviews focus on weekend and routine care as the weak point of East Glen. Several families describe evenings and weekends as particularly challenging, with reports of no baths, little assistance with basic activities, and staff attitudes that feel rude or dismissive. One reviewer recounts a frightening fall in which a loved one fractured a wrist while attempting to use the bathroom, leading to lasting questions about safety protocols and supervision. Another describes "overcrowding in her space," with wheelchairs being moved around rooms that aren't theirs, creating an impression of confusion and a cluttered, unsafe environment. There are also mentions of rooms described as dirty, with gloves seen in shared spaces and on surfaces, and with beds that show signs of neglect rather than care. The combination of safety concerns and perceived neglect paints a troubling picture of what some residents experience day to day.

Hygiene and basic care issues appear repeatedly in these accounts. Families report residents not being bathed, not properly turned, and not receiving timely help with essential needs. Some comments are vivid: one reviewer mentions in-house wounds from not being turned, and another notes a patient who remained unattended for hours in a hallway. There are also references to insufficient basic supplies and cleanliness problems, such as soap not being available in bathrooms, broken or unrepaired dispensers, and scenes of a soiled environment where a patient's comfort and safety should come first. Not surprisingly, these cumulative impressions contribute to a concern that the facility's attention to fundamentals - sanitation, turn-and-reposition care, hydration, and timely medication - may be inconsistent.

The behavior and demeanor of the staff emerge as a central theme in many of the negative accounts. Multiple reviewers describe staff as rude or unhelpful, with complaints ranging from poor attitudes to the visible use of personal cell phones on carts and casual gossip at the nurses' station. In some stories, patients or families felt they were treated as an inconvenience when they asked for basic assistance or information. Instances of profanity or disrespectful communication are noted, and there are repeated concerns about not receiving questions answered or needs acknowledged in a timely manner. When caregivers fail to respond to water requests, bathroom assistance, or simple comfort needs, the patient experience quickly deteriorates and trust in the facility is compromised.

Against the stronger negative feedback, there are also vivid testimonials of individualized care that feel truly uplifting. In several entries, families highlight specific nurses and aides who stood out for their professionalism and compassion, and they name particular team members who went "the extra mile." Names such as Tamaryon Johnson, Breanna Poli, Cheree Adams, Kristen Kennedy, Maya Gibson, Pam, Abbey, Terri, Misty, Tonja, Nurse Alexia Ware, Nurse Quintessa Williams, and Constance Williams appear in praise for their attentive, respectful care. These reviews emphasize that when staff members demonstrate consistency, empathy, and thoroughness - listening to concerns, offering choices to residents, and ensuring safety - the overall experience can be markedly better. The contrast between these glowing notes and the harsher critiques underscores how a few key players can meaningfully influence a patient's sense of dignity and recovery.

Another thread in the feedback concerns transparency and professional presentation of staff. One reviewer questions why some caregivers wear name tags backward and claims this makes it harder to identify or hold staff accountable, suggesting that administration should address this immediately to reassure residents and families. The concern about visibility and accountability reflects a broader demand for clear, respectful, and ethically consistent interactions between staff, patients, and families. When administrative processes and frontline communication align, families report greater confidence in the care environment, even amid the everyday pressures of rehabilitation and long-term care.

The collection of experiences also includes accounts from families whose relatives have had predominantly positive experiences with long-term care at East Glen. A few reviewers describe moments where the facility's approach felt nurturing, with staff who treated residents like family and created a supportive atmosphere that helped loved ones feel secure and cared for during extended stays. These perspectives emphasize a continuity of care, with residents receiving steady assistance, companionship, and a sense of belonging in a setting that can be emotionally demanding for both patients and their families. The presence of these affirmations alongside the more critical notes highlights the facility's uneven performance and the significant impact of staff consistency and morale on resident outcomes.

Overall, the sentences of experience at East Glen paint a complex portrait. Some patients benefit from dedicated rehabilitation services, skilled therapies, and a supportive caregiving team that prioritizes dignity and daily improvements. Others, however, encounter a pattern of lapses - gaps in basic hygiene, delayed medications, insufficient turn-and-care routines, and staff behaviors that can feel dismissive or disrespectful. The most compelling takeaway is that the quality of care seems to hinge on variability from shift to shift and from one staff member to another. Families seeking assurance for loved ones deserve consistent attention to safety, cleanliness, timely care, and respectful communication, plus transparent accountability when concerns arise. While there are commendable caregivers and clear demonstrations of compassionate practice, there remains a clear call for improvements across staffing consistency, hygiene, medication administration, and overall care coordination at East Glen.

This part of Birmingham, Alabama, offers a convenient location with various amenities nearby. There are several family medicine centers, pharmacies, and restaurants within close proximity, making it easy to access essential services and enjoy dining options. Additionally, there are places of worship for spiritual support and parks for outdoor recreation. Hospitals are also located within a reasonable distance for medical care. The area is well-connected with transportation options such as airports and public transportation facilities available nearby. Overall, this part of Birmingham provides a comfortable and accessible environment for senior living.

Physicians

• St Vincents East Family Medicine Center - Hyewon Lim MD (0.8 miles)
• Grayson Valley Family Practice (1.1 miles)
• MedHelp (1.6 miles)
• Baptist Health Center Pinson Peds (3.1 miles)
• Jordan Michele Michele Jordan Md Trussville (3.4 miles)
• MyEyeDr (3.4 miles)
• EyeCare Associates (3.5 miles)

Restaurants

• Gyro's Cafe (1.2 miles)
• Jack's (1.3 miles)
• Zaxby's (1.7 miles)
• Chick-Fil-A (1.9 miles)
• McDonald's (1.9 miles)
• Burger King (2 miles)
• Waffle House (3.3 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walmart Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (3.3 miles)
• Winn-Dixie (3.3 miles)
• Winn-Dixie (3.4 miles)

Cafes

• Green Acres Cafe Centerpoint (1.6 miles)
• Panera Bread (3.4 miles)
• Starbucks (9.4 miles)
• Starbucks (9.6 miles)

Theaters

• Regal Trussville (1.7 miles)

Places of Worship

• Hilldale Baptist Church (2.5 miles)
• The Worship Center Christian Church Huffman-Derby Campus (5.4 miles)
• South Roebuck Baptist Church (5.6 miles)
• East Lake United Methodist Church (7.5 miles)
• Church of the Highlands (9.4 miles)
• Birmingham Alabama Temple (9.6 miles)
• Community Presbyterian Church (9.9 miles)

Parks

• Pinson Bicentennial Park (2.8 miles)
• Trussville Park (3.5 miles)
• East Lake (6.7 miles)
• Beacon Park (8.9 miles)
• Nemo Dog Park (10.4 miles)
• Avondale Park (11.3 miles)

Hospitals

• Ascension St Vincent's East Endocrinology (4 miles)
• Saint Vincents East Saint Vincents Health System (4.1 miles)

Transportation

• Runway (8.1 miles)
• Birmingham-Shuttlesworth International Airport (BHM) (8.3 miles)
• Concourse C (8.5 miles)